What is Click and Collect?
With Click and Collect, you can pre-order your KTEvolution 26 or KTEvolution 57 collection at the time of booking and return your units in a hassle-free manner.
You can then return your unit simply by scanning the QR code on the top of the unit, which will end your lease and trigger the collection process on the same day or the next working day.
Click and collect is the way forward for an easy return of the fully reusable KTEvolution range and a greener way of doing things!
You scan. We collect!
Why use click and collect?
- Reduce waste and your CO2 emission with a fully circular reusable ‘parcel size’ shipping system
- No need for storage
- Easy return logistic control
- Hassle-free collection at your chosen location
- Enhance your customer experience
- Flexibility: split the return of multiple units per order over several days as each unit has a unique waybill
- No charge for return days as your lease ends when you scan and confirm return of the unit
How does it work?
Step by step collection at your chosen location
When you need the KTEvolution to be collected scan QR code on front of the unit to start the easy return process
-
- Confirm containers you would like to return
- Select “Terminate rental & activate return collection
- Click ‘submit’
- Stick return labels (return label in located in the document wallet) on the unit
Note: If you have lost the return label after scanning select the reprint option
A message on the screen will confirm you have started your return and that your lease time has ended. A tracking number will be provided to allow you to track pick up status.
Please expect a hassle-free collection at your chosen location to take place between 9am and 5pm Monday to Friday.*
If you scan for collection prior to 11:00am, collection will take place same day. If the units are scanned after 11:00am, collection will be arranged for the next working day.
Who is it for?
The Click and Collect service is designed for circular US local/domestic and European road KTEvolution returns to nearby hubs. It caters to healthcare centers, hospitals, and clinical trials, specialist couriers with a focus on last-mile delivery and collection.
This service is not designed for international returns, which use the traditional 7-day rental model with a drop-off fee.
Important information
- Click and collect service needs to be selected at order point and cannot be added retrospectively to an order.
- We cannot mix and match accounts with Click and Collect returns. You will need to either opt in for the return model (price to be quoted at point of order) or manage the collection/returns as per our standard model which will mean the lease is only terminated when the units is received back at specified hub.
*Subject to availability
